Privacy Commitment
Effective Date: December 1, 2024
Last Updated: December 1, 2024
We are committed to protecting your privacy and handling your personal information with the highest level of security and transparency.
1. Information We Collect
1.1 Personal Information
We collect information you provide directly to us:
- Account Information: Name, email address, phone number
- Payment Information: Billing details (processed securely by payment providers)
- Communication: Messages, support requests, feedback
- Preferences: Investment goals, risk tolerance (for educational purposes)
1.2 Usage Information
We automatically collect certain information when you use our service:
- Technical Data: IP address, browser type, device information
- Usage Patterns: Pages visited, features used, time spent
- Performance Data: Educational portfolio tracking (no real money)
1.3 Information We DO NOT Collect
Important: We do NOT collect or have access to:
- Your broker account passwords or login credentials
- Your actual investment amounts or real portfolio holdings
- Your bank account or trading account details
- Your actual trading activities or transactions
2. How We Use Your Information
We use your information for legitimate business purposes:
2.1 Service Delivery
- Provide educational trading signals and content
- Maintain and improve our technology platform
- Send educational market analysis and insights
- Provide customer support and assistance
2.2 Communication
- Send service-related notifications
- Provide educational content and market updates
- Respond to your inquiries and support requests
- Send important service announcements
2.3 Business Operations
- Process payments and manage subscriptions
- Analyze usage patterns to improve our service
- Comply with legal and regulatory requirements
- Protect against fraud and security threats
3. Information Sharing and Disclosure
3.1 We DO NOT Sell Your Data
Clear Commitment: We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3.2 Limited Sharing
We may share your information only in these specific circumstances:
- Service Providers: Trusted partners who help deliver our service (payment processors, hosting providers)
- Legal Requirements: When required by law, court order, or government request
- Business Transfer: In case of merger, acquisition, or sale of our business
- Safety Protection: To protect the rights, property, or safety of our users
4. Data Security
We implement comprehensive security measures:
4.1 Technical Safeguards
- Encryption: All data transmission uses SSL/TLS encryption
- Access Controls: Strict access controls and authentication
- Monitoring: Continuous security monitoring and threat detection
- Regular Updates: Regular security updates and vulnerability assessments
4.2 Administrative Safeguards
- Employee Training: Regular privacy and security training for staff
- Access Limitation: Employees access data only on a need-to-know basis
- Incident Response: Established procedures for security incidents
5. Your Privacy Rights
You have important rights regarding your personal information:
5.1 Access and Control
- Access: Request access to your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
5.2 Communication Preferences
- Opt-out: Unsubscribe from marketing communications
- Preferences: Choose types of communications you receive
- Frequency: Control frequency of educational content
6. Data Retention
We retain your information for specific periods:
- Active Accounts: During your subscription period
- Closed Accounts: Up to 3 years after account closure
- Legal Requirements: As required by applicable laws
- Essential Records: Payment records retained for 7 years
7. Cookies and Tracking
7.1 Cookie Usage
We use cookies for:
- Essential Functions: Login, security, basic functionality
- Analytics: Understanding usage patterns (anonymized)
- Preferences: Remembering your settings and preferences
7.2 Cookie Control
You can control cookies through your browser settings. Note that disabling essential cookies may affect service functionality.
8. Third-Party Services
Our service integrates with trusted third-party providers:
- Payment Processors: Secure payment processing (they have their own privacy policies)
- Analytics Services: Website analytics with anonymized data
- Communication Tools: Email and messaging services
- Market Data: Real-time market data providers
9. Children's Privacy
Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.
10. International Data Transfers
Your data is primarily stored and processed in India. If we transfer data internationally, we ensure appropriate safeguards are in place.
11. Changes to Privacy Policy
We may update this privacy policy periodically. We will:
- Notify you of material changes via email
- Post updated policies on our website
- Provide the effective date of changes
- Give you options to review and consent to changes
12. Contact Information
For privacy-related questions or requests:
Data Protection Summary
We collect only necessary information to provide our educational technology service. Your broker account and actual trading data remain entirely private and under your control. We implement strong security measures and respect your privacy rights.
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